Introduction

This MSA sets forth the specific terms and conditions for the IT services relationship between Provider and Client. It pairs with the General T&C (which contain standard legal terms such as confidentiality, liability, and others). Together, the MSA and General T&C form the complete agreement governing Provider’s services for Client.

2. Scope of Services

Provider will provide the Services described in this MSA and any attached Statement of Work or service schedule (collectively, “Service Contract”). The exact scope of Services, including any deliverables, frequency of services, and locations, is as follows:

• Description of Services: Provider will deliver ongoing managed IT services to Client, including proactive maintenance, monitoring, and support of Client’s IT systems. This generally encompasses management of servers, workstations, network devices, and user support as detailed below.

• Included Tasks: For example, Provider will:

• Monitor and maintain Client’s servers and network for uptime and performance.

• Provide unlimited helpdesk support to Client’s staff during business hours for IT issues (via phone/email).

• Install security updates and patches on covered systems regularly.

• Conduct quarterly on-site visits for system check-ups and technology review.

• Manage data backups and verify backup integrity (if included as part of scope).

• [Additional specific services unique to Client, if any.]

• Excluded or Out-of-Scope Tasks: Services not explicitly described are outside the scope. Notably, major projects (like a full cloud migration or office relocation) or procurement of new hardware/software are not covered unless added by written amendment. Any work outside the defined scope will only be performed pursuant to a written change order or amendment signed by both Parties, which will include any additional fees or adjustments. Provider is not obligated to perform out-of-scope work without such written agreement.

• Emergency Out-of-Scope Work Billing: In emergency situations where immediate action is required to protect Client’s systems or data, Provider may perform out-of-scope work without prior written agreement. Such work will be billed on a time-and-materials basis at Provider’s standard hourly rate, and Provider will notify Client as soon as feasible after the work begins.

• Service Locations: Services will be provided remotely and at Client’s offices located at [Client Address(es)] as needed. On-site services will be scheduled in coordination with Client (emergency on-site visits will occur per the Service Levels in Section 7).

• Service Contract Documents: This MSA may be supplemented by one or more Statements of Work, proposals, or order forms that outline detailed tasks, quantities, or technical specifications (“Service Orders”). Each such document, if any, shall be attached as an appendix and incorporated into this Agreement. Each Service Order is subject to the terms of this MSA (and the General T&C) unless expressly stated otherwise. In case of any conflict between a Service Order and this MSA on a specific point, the Service Order’s specific provision will govern for that engagement (since it is tailored to the project). Otherwise, this MSA controls.

3. Term and Renewal

• Initial Term: The Services under this MSA will commence on [Start Date] (“Commencement Date”). The initial commitment term of this Agreement is [Number of Years or Months], running from the Commencement Date through [End Date] (“Initial Term”). For example, if a one-year term is agreed, the Initial Term will run for one (1) year from the Commencement Date.

• Renewal Terms: After the Initial Term, this Agreement will automatically renew for successive one (1) year terms under the same conditions, unless either Party gives written notice of non-renewal at least 30 days before the end of the then-current term. If a different renewal period is desired (e.g. month-to-month after the initial year), the Parties will document that; otherwise, the default is annual renewal. Each renewal term is a “Renewal Term,” and together with the Initial Term, the “Term” of the Agreement.

• Non-Renewal: If timely notice of non-renewal is given by either Party, the Agreement (and Services) will expire at the end of the then-current term. Provider will assist with transition services at expiration if requested (see Section 8 on Termination).

• Adjustments at Renewal: Provider may propose reasonable adjustments to Services or fees effective upon a Renewal Term (for instance, to account for changes in the number of supported users or devices, or cost increases) by providing at least 45 days’ notice to Client before the renewal. Any such changes will become effective in the Renewal Term unless Client objects and elects not to renew. In the absence of any notice, the Renewal Term continues on the same terms.

4. Fees and Payment

• Service Fees: Client shall pay Provider the fees as described here for the Services:

• Recurring Managed Service Fee: $_____$ per month, for ongoing support and maintenance of up to [X] users and [Y] devices. This fee covers the Included Tasks outlined in Section 2. It will be pro-rated for any partial startup month.

• On-Boarding/Setup Fee: $_____$ (one-time), for initial configuration and deployment of monitoring tools, documentation of Client’s network, and any remediation to meet minimum standards. This is due at commencement of Services.

• Project Fees: None at this time. Any future project outside of the standard scope (e.g., a server upgrade or office move) will be quoted separately and agreed in writing.

• Other Charges: Costs for any hardware, software licenses, third-party services, or travel expenses are not included in the above fees. If Provider incurs such costs on Client’s behalf (with pre-approval), they will be billed through to Client at cost (or at agreed rates). For example, domain registration or software subscription fees, if obtained by Provider for Client, will be added to the monthly invoice. Also, any support or consulting work that Client requests beyond the scope (per Section 2) and agrees to as billable will be charged at Provider’s standard hourly rate of $____$ per hour, unless a different rate is agreed for that task.

• Invoicing: Recurring service fees are billed monthly in advance. Provider will issue the first invoice upon the Commencement Date (prorated for any partial month) and thereafter will invoice on or about the 1st of each month for that month’s services. Time-and-materials or out-of-scope work, if any, is billed in arrears (e.g., hours worked in a month are billed at the start of the next month). Any one-time or project fees may be invoiced as specified above or in the relevant project SOW (e.g., 50% upfront and 50% at completion, or monthly milestones).

• Payment Terms: Client shall pay all invoices within 30 days of the receipt date, in accordance with the General T&C payment terms. Payments will be made in U.S. dollars via [accepted payment methods such as ACH or check]. If Client has a bona fide dispute about any invoiced charge, Client must notify Provider in writing within 30 days of receipt of the invoice. The Parties will work in good faith to resolve the dispute. Client may withhold the disputed portion while resolving, but must pay the undisputed portion. Late payments are subject to the remedies in the General T&C (including potential interest at 1.5% per month and service suspension), so it is in both Parties’ interest that payments are timely.

• Taxes: All fees are exclusive of applicable taxes. Client is responsible for any sales, use, or similar taxes assessed on the Services, as detailed in the General T&C. If Client is tax-exempt, Client will provide a valid exemption certificate. Provider will not charge exempt taxes but shall list any applicable taxes on each invoice otherwise.

• Changes in Fees: Provider does not anticipate frequent price changes. However, after the Initial Term, Provider may adjust the recurring fee for a Renewal Term (for example, to account for added users or general cost increases), by providing at least 45 days’ prior notice as described in Section 3. If Client does not agree to the adjusted fees, Client may elect to give notice of non-renewal per Section 3 instead of renewing at the new rate. In the absence of such notice, the adjusted fee will apply in the Renewal Term. Any changes in scope requested by Client that impact fees will be handled via a written change order.

5. Client Responsibilities

To ensure effective service delivery, Client agrees to the following obligations (in addition to those set forth in the General T&C, Section 5.1):

• Provide Necessary Access: Client will provide Provider with prompt and sufficient access to its facilities, equipment, systems, and network as needed for Provider to perform the Services. This includes furnishing administrative account credentials for systems under management, providing remote VPN access for off-site support, and ensuring Provider’s technicians have physical access to hardware during on-site visits. Client will also ensure a safe and suitable work environment for any on-site work (e.g., proper power, cooling for IT equipment, and no hazardous conditions).

• Point of Contact: Client will designate a primary representative (and optionally an alternate) to serve as Provider’s point of contact. This person should have the authority to make decisions or provide approvals necessary for the Services, and will coordinate any information gathering or scheduling on Client’s behalf. Provider is entitled to rely on instructions and decisions made by Client’s named contact(s). If the contact or their authority changes, Client will inform Provider promptly.

• Timely Information and Approvals: Client shall timely provide any information, documentation, or resources that Provider reasonably requests to carry out the Services. For example, if Provider is deploying new software, Client should provide a list of users or devices. If deliverables or changes require Client approval or testing, Client will review and respond within a reasonable timeframe (as set forth in any project plan, or within 5 business days if not specified). Delays or inaction by Client may affect Provider’s ability to meet schedules or SLAs, and Provider will not be liable for such delays.

• Licenses and Third-Party Consents: Client is responsible for obtaining and maintaining any third-party software licenses, hardware maintenance contracts, or vendor authorizations necessary for Provider to perform the Services, unless procurement of such items by Provider is explicitly part of the Services. Client represents that it has the legal rights to all software and materials it asks Provider to use or access, and that granting Provider such access will not violate any agreements or laws. Client will also make arrangements to allow Provider to communicate with any third-party support vendors (e.g., internet providers, software support lines) as needed, by adding Provider as an authorized contact or providing necessary permissions.

• Data Backup: Unless otherwise expressly included in Provider’s scope of Services, Client is responsible for performing and verifying regular backups of its data and systems. Provider will certainly advise on backup solutions and, if contracted to, will monitor or manage backups. However, if backup management is not part of this MSA, Client should ensure critical business data (from servers, PCs, etc.) is backed up to an off-site or secure location. Provider cannot be held responsible for data loss on systems that it does not manage backups for. (If Provider is managing backups under this MSA, the specifics will be outlined in the scope, and Provider will ensure backups are running and report any issues.)

• Security Measures and Proper Use: Client remains responsible for basic cybersecurity measures on assets not under Provider’s direct management. For example, if Client chooses to exclude certain devices from Provider’s monitoring, Client should keep those devices updated with patches and antivirus. Client and its personnel agree to use the IT systems in a lawful and authorized manner. Users should follow any Acceptable Use Policies or guidelines provided by Provider or software vendors. Client will not ask Provider to undertake any actions that contravene applicable law or licensing (e.g., installing unlicensed software). If Client’s misuse of systems (contrary to Provider’s guidance or outside recommended practices) causes an issue that Provider must resolve, such work may be considered out-of-scope and chargeable.

• On-Site Support Logistics: For any on-site service visits, Client will provide workspace and access for Provider’s staff. This includes access to relevant offices or server rooms, parking (if applicable), and any necessary badges or credentials to enter Client’s premises. If special safety or security protocols are in place at Client’s site (for example, escort requirements or background checks), Client will inform Provider in advance and facilitate compliance. Client shall also ensure that any hazardous conditions are remedied or disclosed. If an on-site visit cannot be completed due to lack of access or unsafe conditions, Provider may reschedule and it may count as one of any allotted visits (if visits are limited per period).

• General Consent for Standard Vendors: Client hereby provides general consent for Provider’s use of reputable third-party platforms and vendors (e.g., cloud services, data centers, carriers) as part of delivering the Services. Provider will remain responsible for the performance and quality of such vendors and subcontractors.

These responsibilities are critical to the success of the Services. Any delays or failure by Client to meet the above obligations may relieve Provider from responsibility for related Service Level commitments or other performance issues. In severe cases, consistent failure to cooperate may be treated as a breach of the Agreement (after notice to Client and opportunity to cure) as provided in the General T&C. Provider will communicate promptly if it appears Client is not fulfilling an obligation, so that it can be corrected and keep the Services on track.

6. Provider Responsibilities

Provider will deliver the Services in accordance with the following, in addition to the duties in the General T&C (Sections 5.2 and 7):

• Quality of Service: Provider shall perform the Services in a professional and workmanlike manner, using reasonable skill and care consistent with industry best practices. Provider will assign competent and suitably trained personnel to handle Client’s work; all technicians or consultants will have the necessary qualifications or experience for their tasks. Provider will supervise its team and ensure the Services are carried out efficiently and effectively to meet Client’s needs.

• Service Performance and Accountability: Provider will take ownership of the IT support and maintenance functions outlined in the scope. This includes proactive identification of issues, prompt response to service requests (per the Service Levels in Section 7), and diligent pursuit of problem resolution. Provider will use commercially reasonable efforts to achieve any stated service targets or milestones. If something threatens to impact service delivery (e.g., delay in a vendor shipment or a complex technical issue), Provider will communicate with Client as early as possible and work to mitigate the impact.

• Confidentiality and Security: Provider’s obligation to maintain confidentiality of Client’s information shall continue for five (5) years following termination of this Agreement. Trade secrets and personal data shall be protected indefinitely or as required by law, in accordance with the General Terms and Conditions. All data accessed or collected in performing the Services will be kept confidential. Provider will implement appropriate technical and organizational measures to safeguard Client’s systems and data while under Provider’s management, including the use of secure remote access tools and cybersecurity practices. Any of Provider’s personnel or subcontractors who handle Client’s information will be bound by similar confidentiality obligations.

• Compliance and Credentials: Provider will comply with all applicable laws and regulations in performing the Services. Provider will maintain any necessary licenses, certifications, or permits required for the Services (for example, if special certifications are needed for handling certain equipment or data, Provider either has them or will obtain them). Provider confirms it is an independent contractor (not an employee of Client) and is responsible for its own staff and taxes (as further set out in the General T&C). Provider shall maintain commercial general liability insurance with limits not less than $2,000,000 aggregate and will provide a certificate upon request; provided that Provider shall obtain such coverage no later than 60 days after the Effective Date of this MSA.

• Subcontractors: Provider’s preference is to use its own employees for Services. If Provider finds it necessary to engage any third-party subcontractor or independent specialist to carry out a portion of the Services (for example, specialized cabling work or after-hours help desk coverage), Provider will obtain Client’s consent for any subcontractor performing material portions of the Services. (Client’s general consent is hereby given for Provider’s use of reputable third-party data centers, cloud service platforms, and carriers as part of delivering the Services.) Provider will ensure that any subcontractor is qualified to perform the work assigned and is bound by confidentiality and data protection obligations substantially similar to those in this Agreement. Provider remains responsible for the performance and quality of any subcontractor’s work as if Provider performed it directly. Client will only interface with Provider regarding the Services, and Provider will manage any subcontractors.

• Service Documentation and Reporting: Provider will maintain documentation of the Services and Client’s IT environment as is reasonably necessary for efficient support (network diagrams, asset lists, configuration notes, etc.). Non-sensitive documentation may be shared with Client on request, especially when needed for business continuity. Provider will also provide periodic reports or summaries of service activities at Client’s reasonable request – for example, a monthly ticket report or a quarterly review meeting to go over system health, support trends, and recommendations.

• Service Level Commitment: Provider will strive to meet the Service Level targets described in Section 7. In the event Provider falls short on a significant service metric (such as a severely delayed response to a critical issue), Provider will, upon Client’s request, review the incident and provide a discussion of root causes and planned improvements. Provider stands behind its commitment to responsive, world-class service, and these Service Levels are a key part of that commitment.

• Future Improvements: Provider will proactively advise Client on any recommended changes to better support Client’s IT needs. This might include suggesting adjustments or upgrades if Client’s environment or usage changes. Provider will seek to continuously improve service processes and results for Client’s benefit throughout the relationship.

These Provider responsibilities, along with the detailed obligations in the General T&C (such as warranty of services, indemnification, etc.), define what Client can expect from Provider. Provider’s goal is to function as Client’s reliable IT partner, delivering services diligently and transparently.

7. Service Levels (Support Response & Resolution)

Provider will respond to and resolve support requests according to the following Service Level Agreement (SLA) guidelines. Issues are categorized by severity and impact, with target response times during normal support hours (see below) for each priority level:

Priority - P1 – Critical

Definition / Impact - Critical Impact: Complete outage or major failure affecting all users or critical business functions. Work is halted company-wide.
Examples: Server or network down; widespread email outage; ransomware attack.

Target Response Time - Within 1 hour (24×7). Provider will respond ASAP, including after-hours for P1 emergencies.

Target Resolution (Goal) - As soon as possible. Work continues 24×7 until service is restored or a workaround is in place. Goal is to restore basic operations within 1 business day. Frequent updates (e.g. hourly) will be provided.

Priority - P2 – High

Definition / Impact - High Impact: Significant issue affecting multiple users or a key department; or a single user completely unable to work.
Examples: Internet access down for one site; key application failure for a department; CEO’s laptop failure.

Target Response Time - Within 4 business hours. (Same business day response if reported by early afternoon; otherwise by next business morning.)

Target Resolution (Goal) - 1–2 business days. Provider will work during business hours to resolve. A workaround or temporary fix will be applied if full resolution will take longer (e.g., pending hardware replacement).

Priority - P3 – Normal

Definition / Impact - Normal Impact: Standard issue affecting one or a few users with workaround available; or general how-to requests.
Examples: Single PC issue; printer not working for one person; routine software errors.

Target Response Time - By next business day. (Often within a few hours same-day.)

Target Resolution (Goal) - 3–5 business days. Many P3 tickets are resolved within 1–2 days. Others are scheduled or resolved in up to 5 days. Minor bugs or requests may be addressed in the next maintenance window.

Priority - P4 – Low

Definition / Impact - Minor Impact: Cosmetic issues, minor inconveniences, or long-term requests. No significant impact on productivity.
Examples: Typos in templates; suggestions for future improvements; new employee IT training scheduling.

Target Response Time - Within 3 business days (acknowledgment).

Target Resolution (Goal) - 5–10 business days or in next scheduled maintenance. Low priority items will be handled as time allows and may be deferred until higher priorities are cleared.

Support Hours: Provider’s standard support hours are Monday–Friday, 9:00 AM to 5:00 PM (Central Time), excluding federal holidays. Response times above refer to requests received during support hours. Requests can be submitted via email (to support@horizontechnologystudio.com) or phone (405-937-0910). An after-hours critical issue (Priority P1) may be reported by phone to our emergency line; such P1 notifications are monitored 24×7 and will receive a response within 1 hour even outside normal hours. Non-critical issues submitted outside of support hours will be addressed the next business day.

Response Time is defined as the time for Provider to acknowledge the issue and begin working on it (which may be via email or phone confirmation to Client). Resolution Goal is the target to resolve the issue or restore functionality; some issues may require longer to fully resolve, especially if third-party vendor support or hardware replacements are involved. Provider will communicate frequently for P1/P2 issues, keeping Client updated on progress and any interim solutions.

These Service Level targets are goals, not absolute guarantees; however, Provider will make commercially reasonable efforts to meet or exceed them. If extenuating circumstances (like a vendor outage or Client-caused delay) prevent meeting an SLA target, Provider will inform Client. Persistent failure to meet Service Levels would be addressed as a service issue under the Agreement. If Client requires a formal service credit/penalty scheme for missed SLAs, the Parties can discuss and add that as an addendum, but unless so added, the remedy for chronic SLA failures would be to treat it as a breach and potentially terminate for cause if not corrected (per Section 8 and General T&C).

Exclusions: The Service Levels do not apply in certain cases, such as if an issue is caused by components not under Provider’s management or if Client fails to meet a responsibility that affects resolution (e.g., not providing timely access). Additionally, support on devices or systems that are outside the agreed scope may be handled on a best-effort basis with no SLA commitment. These specifics mirror the exclusions listed in the General T&C’s service level section. Provider will always strive to resolve any issue quickly, but flexibility is appreciated when circumstances are outside Provider’s direct control.

8. Termination

This Agreement may be terminated in the following ways (in addition to any termination provisions in the General T&C, Section 2):

• End of Term (Non-Renewal): Either Party may elect not to renew this Agreement at the end of the Initial Term or any Renewal Term by providing advance written notice as described in Section 3. In such case, the Agreement will terminate at the natural expiration of the then-current term with no penalties. Provider will assist with transition of services in a professional manner. If no notice is given, the Agreement renews as per Section 3.

• Termination for Cause: If either Party materially breaches this Agreement (or the incorporated General T&C or a related Service Order) and fails to cure that breach within 30 days after receiving written notice from the other Party describing the breach, the non-breaching Party may terminate this Agreement (and/or the specific affected Service Order) for cause. In case of a breach that is incapable of cure in 30 days, the Parties may agree to a longer cure period, or the non-breaching Party may terminate immediately if a longer cure is not feasible. Examples: Client’s failure to pay undisputed fees (after notice) or violation of Provider’s intellectual property rights, and Provider’s failure to meet critical obligations despite notice, are grounds for termination for cause if not remedied. Termination for cause must be in writing, and if only a particular Service Order is in breach, the termination may apply to that Service Order only (at the terminating Party’s option). If Client validly terminates for Provider’s uncured breach, Client will be obligated to pay only for services rendered up to the termination date (and Provider will refund any fees paid for service beyond that date). If Provider terminates for Client’s breach, all outstanding fees for the remainder of the term become due and payable immediately (including any applicable early termination fees as described below).

• Termination for Convenience (Client Mid-Term): Client acknowledges that in entering into this MSA, Provider has committed resources for the full Term (especially if an Initial Term of a year or more is agreed). Therefore, Client may not terminate this Agreement for convenience (i.e., without cause) during the Initial Term. Client may terminate at the end of a term by non-renewal as described above without penalty, but a mid-term unilateral cancellation would be considered a breach. However, if Client does choose to terminate the Agreement (or an active Service Order) early without cause and Provider is not in breach, Client agrees to pay an early termination fee equal to 50% of the remaining fees for the unelapsed portion of the committed term. This early termination fee is intended as liquidated damages to partially compensate Provider for the loss of the bargain and resources allocated, and not as a penalty. Provider will invoice this fee promptly upon such termination and payment is due within 30 days. Provider may, in its discretion, waive or reduce this fee depending on the circumstances (for example, if Client is downsizing or if Client switches to another service offering of Provider).

• Termination of MSA vs. Service Orders: Termination of this MSA will automatically terminate all Service Orders under it, except that if Parties want to keep a particular Service Order in effect, they may agree in writing to do so (in which case the General T&C would continue to govern that Service Order even after the MSA ends). Conversely, termination or expiration of a specific Service Order (e.g., completion of a project) does not terminate the overall MSA or other Service Orders, unless so stated.

• Effect of Termination: Upon notice of termination (or non-renewal), Provider will work with Client to ensure an orderly wind-down of Services. Provider will cease providing Services on the effective termination date and will invoice Client for any final charges up to that date. Client agrees to pay for all services rendered through termination. Provider will return any of Client’s equipment or data in its possession. Likewise, at Client’s request, Provider will assist in transferring responsibilities or data to Client or a new provider. Basic transition assistance (up to 30 days after termination) will be provided, and if Client terminated without cause or declined renewal, Provider may charge its standard hourly rates for extensive transition work beyond ordinary handover of documentation. Both Parties will return or destroy the other’s Confidential Information as specified in the General T&C. Each Party will remove any of the other Party’s software or access credentials from their systems. The restrictions and protections in the Agreement (such as confidentiality, liability limits, etc.) continue as per the survival clauses in the General T&C. Neither Party will be liable to the other solely by virtue of choosing to terminate this Agreement in accordance with its terms (for example, Client opting not to renew, or Provider terminating for non-payment). However, any prior breaches or outstanding obligations remain enforceable.

(For reference, additional details on termination and termination assistance are covered in Section 2 and 5 of the General T&C.)

9. Miscellaneous

Notices: All formal notices (including breach, termination, or non‑renewal) must be in writing and are deemed given: (i) when delivered personally; (ii) one business day after deposit with a nationally recognized overnight courier; (iii) three business days after mailing by certified U.S. mail, return receipt requested; or (iv) on the day sent by email to the Notice Email if a copy is also sent by one of (i)–(iii). Each party’s Notice Address and Notice Email are listed below and may be updated by notice.

If to Client:

ClientName

Attn: [Client’s Contact Name and Title]

ClientMailingAddress

Email: [Contact Email]

If to Provider:

Either Party may update its notice contact by giving written notice to the other. Routine operational communications (e.g., support ticket updates or day-to-day emails) should be directed to the usual contacts and are not required to follow the formal notice process. Notices under this Agreement should be delivered by traceable delivery (email with confirmation, courier, or certified mail).

Governing Law Venue: This Agreement is governed by the laws of the State of Oklahoma. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Payne County, Oklahoma.

• Entire Agreement: This MSA, together with the incorporated General T&C and any Service Order(s) or SOW(s), constitutes the entire agreement between the Parties with respect to the Services and supersedes all prior discussions or proposals. No modification to this MSA will be binding unless in writing and signed by both Parties (or executed via an agreed electronic process). This Agreement can be executed in counterparts and electronic signatures shall be considered equivalent to original signatures.

• Relationship: Provider is an independent contractor and not an employee or agent of Client. Nothing in this Agreement creates a partnership, joint venture, or franchise between the Parties. Neither Party has the right to bind the other to any contract with a third party. Each Party remains solely responsible for its employees and subcontractors. (Additional relationship terms are in the General T&C.)

• General Terms: The General T&C document is incorporated herein and covers additional important provisions not explicitly repeated in this MSA, such as confidentiality, intellectual property ownership, warranty disclaimers, indemnification, limitations of liability, non-solicitation of employees, governing law (Oklahoma), dispute resolution, and other standard clauses. Client acknowledges that it has reviewed the General T&C. By signing this MSA, Client agrees to all such terms. In case of any direct conflict between this MSA and the General T&C, this MSA will prevail on that issue (subject to Section 1 above). Both documents should be read together for the full understanding of the agreement.

Acceptance and Signatures
IN WITNESS WHEREOF, the Parties hereto have executed this Master Service Agreement by their duly authorized representatives as of the Effective Date written above.

Provider: Horizon Technology Studio, LLC
By: [Signature]   Name: Dakota Ross
Title: Owner   Date: __________

Client: [Client Name]
By: [Signature]   Name: [Client’s Authorized Signatory]
Title: [Title]   Date: __________